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Getting unified on UC a tall task

avaya_phone1.jpgDuring an Avaya press and analyst breifing last week, which the networking vendor used most of to hype its unified communications platform, inquiries arose during the Q and A session about the many internal battles that have to be waged in order to implement such systems successfully. How do you get all department reps on the same page and agreeable to the concept of a newfangeld system that, depite the stated benefits on paper, will represent a considerable amount of time and effort around training and implementation?

The Avaya Canada executive charged with responding did his best by mentioning that a business must know its business before undertaking any large-scale technology implementation, and even managed to get a plug in for Avaya’s services and its resellers.

The discussion moved on to other areas, but the question seemed to hang in the air even after things had wrapped up. The fact is, there really is no answer to the question, other than by saying to those trying to move their firms to UC, put on your best diplomacy hat, be prepared for some potentially long battles with those who resist change, and do your best to get senior management on your side by clearly explaining the benefits, both operational and financial.


Posted on December 10th, 2007 by Greg Enright and filed under Connectivity, Network design, News, hardware |

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The whole kit and the Kindle

kindle.jpgIt’s an old joke, but I still enjoy it every time I look at one of the free bookmarks given to me by Book City, a small Canadian retail chain with handful of stores in Toronto. A short essay on the bookmark announces the arrival of a new invention which can easily store all kind of information, can keep it secure, will last for years without going obsolete and is affordably priced. The invention, of course, is a book. Whoever came up with Amazon’s Kindle device will have to ensure it doesn’t become an even more hilarious punchline.

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Posted on November 19th, 2007 by Shane Schick and filed under hardware |

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Microsoft needs a hotter smart phone to manage

treo-750.jpgIt’s an image of the past that might have been: an enterprise employee buys a new PC, brings it to work and asks the IT manager to set it up for them. Not for their home use, for the office. They got to pick out the machine, but they expect the IT manager to worry about its image, the applications and the all the security. Of course it sounds like nonsense. But that’s exactly how smart phones are entering the enterprise today.
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Posted on October 23rd, 2007 by Shane Schick and filed under Software, hardware |

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Google boxes the rest of us in

ice-cube.jpgIt doesn’t take a genius to realize that you could build an addition onto your data centre by stuffing some equipment in a separate container. It just takes a genius to secure the intellectual property for it.
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Posted on October 10th, 2007 by Shane Schick and filed under hardware |

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Sun sidles into Windows market

sunfire.jpegYou might wonder how Sun plans to gain any advantages for Solaris by announcing a partnership with Microsoft today whereby it will offer Windows Server on its x64 hardware and some utilities. It’s really an access play. Suddenly Sun has a better chance to get in front of Windows Server customers, which will help its hardware sales, but it also opens up a choice for those customers to switch teams more easily if they ever wanted to.

This would have been better timed to coincide with the launch of Windows Server 2008, but Sun could use the lift and probably didn’t want to count on Microsoft sticking to its release dates. 


Posted on September 12th, 2007 by Shane Schick and filed under Software, hardware |

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Palm folds the Foleo

foleo.jpgYowsa! Now I feel like an idiot for running a detailed look at Palm’s handheld “companion” device, following a post on Palm CEO Ed Colligan’s blog that the device will not be launched as planned. He did make mention of a “next Foleo,” suggesting that the device will eventually see the light of day, but good luck getting much interest from buyers now.
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Posted on September 5th, 2007 by Shane Schick and filed under News, hardware |

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Acer’s ambitions shouldn’t end at Gateway

gateway-logo1.jpgAlthough the company is taking a beating in financial circles over its proposed US$710 million takeover, and its CEO is promising to step down if it fails (according to what metrics, exactly, and on what timeline?), I still think there’s some hope for Acer. I examine its prospects in more detail today on ITBusiness.ca.


Posted on August 29th, 2007 by Shane Schick and filed under News, hardware |

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Holy cow! Acer buys Gateway

gateway-logo.jpgSigns that the desktop market is getting even more challenging: Acer is getting Gateway for US$710 million, which isn’t that major when you consider the US$18 billion size of the HP and Compaq merger. Of course, the latter two firms had a much more comprehensive product line, whereas both Acer and Gateway are pretty much PC-only peddlers. Maybe it will put the squeeze on Lenovo and Toshiba, but for Gateway, it might mean a second chance in Canada.
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Posted on August 27th, 2007 by Shane Schick and filed under News, hardware |

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AMD needs more than just a good salesman

heni-richard.jpgWhat a difference a year makes. About 12 months ago it seemed like Intel was beset by organizational challenges that hobbled it product launches and allowed AMD to take away some market share. Now AMD is left fighting whiny antitrust battles and having to explain why, according to reports, its head of sales is stepping down today.
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Posted on August 22nd, 2007 by Shane Schick and filed under hardware |

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